Frequently Asked Questions
Do you offer trade accounts?
Yes. Designers are invited to apply for a Trade Account by submitting your license information on our Trade Application page. Once approved, your Trade Login will unlock access to trade pricing, allowing you to order directly through the website or you can work with our showroom partners to place your orders.
I am a designer. How do I order?
We offer two convenient ordering paths for approved designers: You may place orders directly through your Trade Login on the website, or you may utilize the expert assistance and personalized service of your local showroom partner.
How do I order (retail)?
Purchases for retail customers can be made directly through the website at retail pricing. For specific assistance, please contact us at info@lisafinetextiles.com.
Do you ship internationally?
Currently, we focus on providing our full attention and service to our valued customers with domestic shipping only within the United States.
Do you offer custom orders?
Yes, we delight in bringing custom visions to life. Please reach out to us directly at info@lisafinetextiles.com to initiate a discussion regarding your specific custom order inquiry.
Do you offer returns?
Given the custom nature and high level of detail invested in each order, we maintain a policy of all sales being final.
What if I received a flawed item?
We ask that all fabric and wallcovering be meticulously inspected before any cutting commences. Should you discover an item to be flawed or incorrect, please notify us immediately at info@lisafinetextiles.com within 14 days of receiving your goods. Please note that we cannot be held responsible for labor costs incurred after material has been cut or used.
Can I reserve fabric or request a CFA?
Reservations for both fabric and wallpaper are handled exclusively by our network of showroom partners. CFAs (Cutting For Approval) for fabric are also managed through our showrooms. We do not offer either service for orders placed directly through the website.
What are your minimum order quantities?
Our minimum order quantities are set to accommodate project needs while honoring the custom nature of our textiles and wallcoverings: Fabric is 2 yards, Wallpaper is 2 rolls, and Grasscloth is 7 yards.
How can I find a showroom near me?
Our global partners are listed on our Showrooms page. Please consult this directory to find the nearest location for personalized assistance and viewing samples.
Where are your textiles printed?
Our textiles are produced in partnership with master artisans and mills, dedicated to the highest standards of craft, located across the United Kingdom, India, Italy, and the United States.